How do I reset my password?

If you've forgotten your password, begin by clicking the Forgotten Password link on the login screen.


Enter the email address that you have used to create your account.

An email will now be sent to your account with a link and instructions on how to reset your password. *If you don't receive the email right away, check your Spam folder. 

Please note that to confirm your identity and for your protection, you will need to answer the security questions that you created as a part of the registration process, to reset your password. 

If you have forgotten the email address you have used to create your account, or you have any other issues accessing your account, please contact one of our Player Support Representatives at or chat with Live Support.

If you want to change your login password, go to My Account > Login Details > Password