How do I disable Webroot Antivirus?

Webroot Antivirus may interfere with the installation of our GeoComply plugin. If you are having issues, try disabling the software before downloading and installing again.

  1. Open Webroot Antivirus by clicking on the Webroot icon on your desktop or going to your Windows menu > All Programs > Webroot Antivirus.
  2. Select settings in the top-right corner, and then click on Advanced Settings.
  3. Locate the box that says ‘Allow SecureAnywhere to be shut down manually’.
  4. Locate the Webroot icon on your Windows taskbar on the bottom-right of your screen. Right-click the icon and select ‘Shut down protection’.


Once you have completed downloading and installing our plugin, you may enable Webroot again. You will not need to disable it again to successfully geolocate.