Please remember, canceling/forfeiting a bonus prior to meeting wagering requirements will result in the forfeiture of the bonus and any winnings derived the from.
Follow the steps below to successfully forfeit the bonuses you are locked into and withdraw any cash funds on your account:
- Log into your account.
- Click on 'My Account' and then 'My Bonuses'.
- Scroll down to 'Active' and click on 'Edit'.
- Click on the circles with 'X' in them and then click 'Forfeit'.
- Confirm the forfeiture of the bonuses.
- Click 'My Account' and then 'Cashier'.
- Proceed to withdraw by choosing the method of your choice.
If you experience any problems while trying to forfeit your bonus, please contact one of our Player Support Representatives at firstname.lastname@example.org, chat with us online, or call us at 844-990-4263.